24/7 PostgreSQL Support
When it’s critical, you can count on us!
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What do you get with our PostgreSQL Support?
We don’t just provide support, we guarantee help
All critical situations are handled in real time by globally recognized PostgreSQL experts. This is a scalable and cost-effective solution that provides access to experts 24 hours a day, 7 days a week, 365 days a year to ensure uninterrupted access to your data and fast resolution, should an issue arise.
Every hour of database downtime could potentially cost millions of dollars in lost revenue, opportunity cost, and compliance penalties. Engaging enterprise support for your PostgreSQL production databases minimizes risk for your business and can optimize internal efficiency.
24/7 Production Support Features
PostgreSQL experts around the world available 24 hrs/day, 7 days a week, 365 days a year to address any issues in real time.
Guaranteed Response Time
Support engineer team of PostgreSQL developers will respond within 15 minutes to address critical issues.
Rapid Bug Resolution Guarantee
Receive a workaround for bugs within 4 hours and a fix within 24 hours for critical errors.
Advanced PostgreSQL Experts
PostgreSQL contributors and advanced users to solve your issues faster, better, and cost effectively.
2ndQuadrant Professional Support Team
The 2ndQuadrant Professional Support Team is made of PostgreSQL contributors, developers, and committers who will solve your issues both efficiently and accurately. Global coverage with local presence ensures that a PostgreSQL expert will respond within 15 minutes, providing a workaround in 4 hours and a bug fix within 24 hours.
With over 15 years of experience, 2ndQuadrant provides high-quality enterprise support to PostgreSQL databases for companies across all industry verticals including financial services, healthcare, government, and more. Collectively, we host over 850 person-years of PostgreSQL expertise. 2ndQuadrant is committed to providing your organization with the best PostgreSQL services and solutions for private or commercial use for all major operating systems, including Unix, Linux, macOS, and Windows. Our Professional Support Services maintain end-to-end continuous database delivery and deployment, are available for on-premises, cloud, and hybrid environments along with major cloud providers.
PostgreSQL has a thriving community with helpful people volunteering to answer questions on public forums. This is a good resource for pilot projects and for overcoming common obstacles. Production use that is mission and time critical requires professional support with predefined SLAs to minimize impact to business when an issue occurs.
How it Works – The Escalation Matrix
When you report an issue through the Support Portal, our Professional Support Team will thoroughly examine and verify your case, set a Severity Level, and respond to your request within the guaranteed response times. In addition, our Technical and Business Escalation Teams are available to help resolve the case if necessary.
The Support Portal is where our customers experience 2ndQuadrant’s signature Support service. All customers are on-boarded via this Portal and, amongst many other benefits, they are able to:
- Log tickets and securely share information such as technical documents, and facilitate the incident response process during support operations.
- Securely access software developed and supported by 2ndQuadrant, using certified package repositories.
- Access the Knowledge Base of technical content written by leading PostgreSQL experts from around the world.
- Be the first alerted about PostgreSQL news through technical alerts, announcements, release updates, and more.
The Support Portal fully complies with the European Union’s General Data Protection Regulation (GDPR), granting full control of personal data to each user while ensuring its safety.
What Our Customers Say
“The goal of having platinum support was very simple – to serve as a backup and safety mechanism for the internal team at BenchPrep. This allowed the team the ability to work with the professionals at 2ndQuadrant and figure out what we should be tuning and tweaking continuously with regards to the Postgres configuration and also with regards to errors and issues. This ensures that we have a very efficient, responsive, and professional team ready to be accessed any time we need. It provided us with the safety net that we needed to have as we were dealing with a large volume of users and enterprise customers.”
Nickolay Schwarz, CTO, BenchPrep
2ndQuadrant 24/7 Production Support Plans
Get guaranteed fast response and resolution times with the Diamond and Platinum Support plans. Critical situations are handled in real time by the 2ndQuadrant Professional Support Team.
The Diamond Production Support Plan offers exclusive support for Advanced Clustering & Scaling for PostgreSQL using BDR in addition to what is offered in the Platinum plan.
The Platinum Production Support Plan guarantees a fast response and resolution, as well as a 24-hour bug fix.
The Gold Production Support Plan is tailored for organizations looking for guaranteed response times, resolution goals, and bug fixes but are not critically bound by time. The Gold plan is available in English and Spanish.
* for Severity Level 1
Not yet in production? Let the Professional PostgreSQL Support Team help you manage your database while you focus on application development.
PostgreSQL Developer Support from 2ndQuadrant offers direct support from experts for questions related to installation, usage, configuration, and management of PostgreSQL for non-production environments.
It is a flexible, short-term solution allowing you optimize time and resources during development stages. Developer Support provides your company with the confidence that should an issue arise, it will be resolved quickly and accurately by PostgreSQL experts.
Additionally, you will receive recommendations for your database system based on industry best practices, database optimization, and how to best avoid any pitfalls.
Whitepaper: The Business Case for Support
This whitepaper discusses the importance of professional support for mission-critical PostgreSQL database systems. Learn how PostgreSQL Support will reduce business cost, save you from known pitfalls, help you scale, distribute your data, and what to look for in PostgreSQL Support companies.
Fireside Chat: Importance of Professional Support when using PostgreSQL
Watch an insightful discussion about the importance of Professional Support for your PostgreSQL Database with 2ndQuadrant CTO, Simon Riggs, and General Manager of North America, Tom Kincaid. Learn why enterprises need support for PostgreSQL, what’s covered, and much more.
The Business Case for PostgreSQL
PostgreSQL is highly suited to support enterprise databases across all industry verticals including financial services, healthcare, government, and more. Learn how PostgreSQL can benefit your business and be tailored to your specific business requirements.
Customer Experience with 24/7 PostgreSQL Support
2ndQuadrant provides professional PostgreSQL Support to companies all over the world. Learn more about how 2ndQuadrant Support benefits customers below.
Global award-winning digital creative studio Animal Logic uses Multi-Master replication technology for their custom production workflow system. The company uses BDR and 2ndQuadrant Support for their studios based in 2 different continents.
The UK-based global leader in weather and climate science chose 2ndQuadrant Support to reinforce the efficient utilization of some of the most powerful computing technology available.