24/7 PostgreSQL Support

Just like being able to phone a friend, it’s reassuring to know we can put a ticket into 2ndQuadrant at anytime. Depending on where we are in the production cycle, one day of outage could cost us $0.5 million. That simply can’t happen.

Everything from the initial contact with 2ndQuadrant sales to the onboarding process has been really good. The communication between 2ndQuadrant and ourselves is fantastic and the team provides a highly effective, first class service. As we scale up, we plan on 2ndQuadrant being right there with us.

The support from 2ndQuadrant has been really good, dealing with people who are keen to help us quickly and really know their stuff.

Knowing 2ndQuadrant are looking after us is very reassuring – it’s like having many pairs of extra eyes covering all the bases both day and night. In fact, after a recent technical security issue emerged, 2ndQuadrant were able to act quickly and efficiently, through its ‘follow the sun’ support. Without them we would have had staff staying on site overnight to ensure a fix.

2ndQuadrant’s support has helped us to upgrade our PostgreSQL and BDR versions with zero downtime and resolve any issues that have come up with using the extension, as well as analyze our PostgreSQL server configurations to ensure we are getting the best performance out of our database cluster.

Working with 2ndQuadrant has been an excellent experience. Their support team has a wealth of knowledge and always provides an in-depth answer to our questions in a very timely fashion. Between support, consulting on specific issues and guidance on overall best practices, 2ndQuadrant has been an invaluable resource to us at tastyworks.

The goal of having platinum support was very simple – to serve as a backup and safety mechanism for the internal team at BenchPrep. This allowed the team the ability to work with the professionals at 2ndQuadrant and figure out what we should be tuning and tweaking continuously with regards to the Postgres configuration and also with regards to errors and issues. This ensures that we have a very efficient, responsive, and professional team ready to be accessed any time we need. It provided us with the safety net that we needed to have as we were dealing with a large volume of users and enterprise customers.

Working with 2ndQuadrant allowed the team time to focus on our strategic database initiatives while their Remote DBA services delivered the planned operational changes all the while maintaining our highly secure & available system.

With production database footprints circling the globe and scaling to tens of terabytes, we have relied on 2ndQuadrant for nearly a decade to keep our systems healthy and operational. From routine upgrades and backups through consulting on query performance and disaster recovery to developing patches for our live databases during critical incidents, 2ndQuadrant have provided us with unparalleled support and expertise and are absolutely indispensable to our business operations.