VOUS POUVEZ COMPTER SUR NOUS POUR VOS DONNÉES CRUCIALES

When it's critical, you can count on us

If access to your data is critical, we provide the reassurance of a quick recovery. 
2ndQuadrant provides full 24/7 problem resolution technical support for PostgreSQL production systems. If your PostgreSQL database breaks, we'll get you back up quickly.


Just like an insurance policy, 2ndQuadrant Production Support is something you'll be glad you have when things don't go according to plan. We have more than 15 years of experience providing quality Support for PostgreSQL databases for companies all over the world. From small startups to large enterprises and everything in between, we are here for you - 24 hours a day, 7 days a week.

 

The support is always committed to the best answer. Not the first answer.

                                                                                                    Otávio Sampaio,  CIO, Fidelize
 

We don't just provide Support
We guarantee help 

At 2ndQuadrant we are committed to providing our customers with high-quality Production Support. Our goal is to deliver the best solutions and the reassurance of a quick recovery when things don’t go as planned. When a problem presents itself, a team of PostgreSQL Experts will respond in person to provide a workaround and a permanent bug fix within guaranteed times. Take advantage of our PostgreSQL Production Support team’s expert knowledge to solve your problems quickly and accurately.
 

      Just like being able to phone a friend, it's reassuring to know we can put a ticket into 2ndQuadrant at anytime.

                               Justen Marshall, Software Development Manager, Animal Logic 


Our Subscription Plans

2ndQuadrant offers three subscription tiers according to your business needs - Diamond, Platinum, and Gold. 

Our Diamond Support plan exclusively offers multi-master replication support with Postgres-BDR. In addition, we offer Quarterly Review Meetings to customers as well as access to a Technical Account Manager (for BDR3 and above) - someone with deep technical knowledge, expertise, and familiarity with your specific business needs.

If speed of resolution is absolutely critical, Diamond and Platinum plans provide fast response times and guarantee swift resolution times. In addition, all critical situations are handled swiftly by our PostgreSQL experts with a 15-minutes initial response, and a guarantee to provide a workaround within 4 hours and a bug fix within 24 hours. Our Diamond and Platinum Production Support plans are currently available in English language only.

Our Gold Production Support plan is perfect for organizations that are looking for guaranteed response times, resolution goals, and bug fixes, but are not critically bound by time. Our Gold subscription plan is available in both English and Spanish.

 


PostgreSQL Experts at your disposal

Our Professional Support team is staffed by world-class experts who have years of experience and are themselves PostgreSQL contributors, developers or committers. All of our engineers have years of experience and many are regular contributors to the development of PostgreSQL. Rely on the best PostgreSQL Experts you will find around the globe. 

Escalation Matrix

When you reach for us to report an issue, our Support Team will thoroughly verify your case, set a Severity Level and respond to your request within the assigned response times. In case it’s needed, you can be assured that our Technical and Business Escalation Teams will be ready to join and help resolve the case.


Custom Packages to Match your Needs

Our Diamond, Platinum and Gold Production Support Subscription plans can be specially tailored to match your business needs. We offer a flexible cost-effective solution perfect to fit your company’s size and budget. Contact us to find out more about how we can meet your requirements.

Why 2ndQuadrant?

2ndQuadrant is a team of diligent PostgreSQL experts. Our support engineers have over 100 years of combined code contributions to the PostgreSQL project, making us the only company to contribute enterprise features to all of the last 13 releases.

This is paired with 17+ years of hands-on experience through client engagements and allows us to integrate customized solutions with our customers - making 2ndQuadrant the Gold Standard for PostgreSQL products & services.

To request more information about our Production Support Service please complete the contact form below and we will have someone contact you as soon as possible! 
 

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