24/7 PostgreSQL Support

When it's critical, you can count on us

If access to your data is critical, we provide the reassurance of a quick recovery. 
2ndQuadrant provides full 24/7 problem resolution technical support for PostgreSQL production systems. If your PostgreSQL database breaks, we'll get you back up quickly.


Just like an insurance policy, 2ndQuadrant Production Support is something you'll be glad you have when things don't go according to plan. We have more than 13 years of experience providing quality Support for PostgreSQL databases for companies all over the world. From small startups to large enterprises and everything in between, we are here for you - 24 hours a day, 7 days a week.

 

The support is always committed to the best answer. Not the first answer.

                                                                                                    Otávio Sampaio,  CIO, Fidelize
 

We don't just provide Support
We guarantee help 

At 2ndQuadrant we are committed to providing our customers with high-quality Production Support. Our goal is to deliver the best solutions and the reassurance of a quick recovery when things don’t go as planned. When a problem presents itself, a team of PostgreSQL Experts will respond in person to provide a workaround and a permanent bug fix within guaranteed times. Take advantage of our PostgreSQL Production Support team’s expert knowledge to solve your problems quickly and accurately.
 

      Just like being able to phone a friend, it's reassuring to know we can put a            ticket into 2ndQuadrant at anytime.

                               Justen Marshall, Software Development Manager, Animal Logic 
 

Our Subscription Plans

2ndQuadrant offers different subscription plans according to your business needs.
If speed of resolution is absolutely critical, our Platinum plan provides the fastest response times and guaranteed resolution times. With Platinum Production Support, not only are critical situations handled swiftly, we guarantee a live person will respond (no automated responders!) within 15 minutes. We also guarantee to provide a workaround within 4 hours and a bug fix within 24 hours. Platinum Production Support is currently available in English* only.

Our popular Gold Production Support Plan is perfect for many organizations, offering the peace of mind of a bug fix, with fast response and resolution times. Our Gold Support Plan is available in English and Spanish*.
*native or fluent speakers


PostgreSQL Experts at your disposal

Our Professional Support team is staffed by world-class experts who have years of experience and are themselves PostgreSQL contributors, developers or committers. All of our engineers have years of experience and many are regular contributors to the development of PostgreSQL. Rely on the best PostgreSQL Experts you will find around the globe. 

 

Escalation Matrix

When you reach for us to report an issue, our Support Team will thoroughly verify your case, set a Severity Level and respond to your request within the assigned response times. In case it’s needed, you can be assured that our Technical and Business Escalation Teams will be ready to join and help resolve the case.

 


Custom Packages to Match your Needs

Our Platinum and Gold Production Support Subscription plans can be specially tailored to match your business needs. We offer a flexible cost-effective solution perfect to fit your company’s size and budget. Contact us to find out more about how we can meet your requirements.


Why 2ndQuadrant?

Our team boasts over 100 years of combined contributions in the PostgreSQL project, earning us the prestigious title of Platinum Sponsors of the community. Based on over 15 years of customer engagements, we have been able to identify bottlenecks and then contribute towards enterprise features that fix them in PostgreSQL.
 
To request more information about our Production Support Service please complete the contact form below and we will have someone contact you as soon as possible! 
 


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